The most commonly answered questions from the Retainly.io support team.
Follow the steps in this video to create your first QR code.
You’ll also learn about your QR code browser cookie settings.
Creating your first reward is simple and easy.
Follow the steps in this video to get started.
Watch the tutorial video below to learn how you can view and promote your QR codes.
Here are two ways that you can view your QR codes covered in the video above.
ℹ️ Method 1 – Password Protected QR Codes:
ℹ️ Method 2 – Unprotected QR Codes:
Watch the video below to learn how you can create multiple QR codes for your store.
Watch this tutorial video to learn how to edit your QR codes.
To view the Reward Analytics Dashboard please follow the steps below.
To view the Gift Analytics Dashboard please follow the steps below.
Watch the tutorial video below to learn how you can track additional customer insights.
Follow the steps below to start connecting some of your favorite integrations to Retainly.
We recommend connecting Retainly to your email for best results.
???? Do you need help with this step? Feel free to schedule a call with our customer support team, and we’ll get you squared away.
Step 1 – To get started, click on the “Integrations” tab on the left side of your dashboard.
Step 2 – Next, click on the “Other Integrations” tab.
Step 3 – Click on the “Connect” SMTP button. This will open the SMTP credentials popup.
Step 5 – To send emails automatically from Retainly, please add your SMTP credentials in this section as follows:
Here is an e.g of what your SMTP credentials are going to look like.
Please make sure to use the “Outgoing Server” credentials.
⚠️ It’s important that you remember to add SSL:// or TLS:// as a prefix to your “SMTP Server” name.
ℹ️ If you click on the “Help” button in the SMTP popup, you can also access the SMTP instructions.
If you’re using Gmail:
Watch the tutorial below to learn how to edit and update your restaurant profile information.
Learn how to change your password in less than a minute.
Retainly is a points-based loyalty rewards program powered by smart QR code technology. Each time your customers visit your store, they’ll be able to earn points and redeem rewards within seconds by simply scanning a QR code.
We recommend that you promote your QR codes on a display at the checkout. After a customer makes a purchase they’ll then have the opportunity to scan your QR code with their smartphone.
Flexible QR code technology allows you to create multiple QR codes and assign different points values to each one. Take it one step further, and create a tier system of rewards to give your customers even more incentive to keep coming back.
You’re free to cancel your plan with us whenever you’d like.
This is a contract-free zone. ????
After you sign up we’ll give you a link.
If you ever want to cancel your subscription for any reason, you can do so in less than a minute.
Nope, not here.
We treat our customers like family.
We believe in fair and honest pricing.
If your plan includes any sort of extra costs, we will let you know up-front.
We integrate with some of your favorite tools. Here are a few to list.
Payment Processor Integrations:
We believe that over-the-top customer satisfaction is the key to growing a company worth being a part of. That’s exactly why your experience is our number one priority.
Our team offers unlimited email support, and we’re always available to help, even if you need a one-on-one consultation. The best way to take advantage of our wonderful support is to directly reach out to our support team at [email protected].
Our response time may vary depending on how much we need to investigate your query. That said, we generally respond to all of our support tickets and comments within a few hours. We’re looking forward to hearing from you!
Your card won’t be charged a single cent until after the end of your free trial period.
Please feel free to unsubscribe from our services at any time.
If you’ve made it this far, you must be serious about growing your revenue…
Get started today and watch as your customers return more and more each month!